GABI v2 Rapid Fire – Page 4

16. How has the feedback system improved? Show Answer
A. No changes made
B. New thumbs-up/down with categories
C. Only thumbs-up button added
D. Requires email submission

17. What analytics improvements are part of GABI v2? Show Answer
A. Monthly reports only
B. Real-time performance and accuracy tracking
C. Delayed reporting
D. No analytics

18. What automation is planned for Out of Policy Refund (OOPR) forms? Show Answer
A. Manual entry only
B. Auto-populated forms
C. No form automation
D. Fax submissions

19. What upcoming automation helps retain customer context during escalations? Show Answer
A. Ignoring context
B. Smart escalation paths with context preservation
C. Manual escalation notes
D. Context reset every time

20. Proactive Product Discovery and Recommendations is designed to: Show Answer
A. Suggest unrelated products
B. Help discover relevant products/services for the customer
C. Promote competitors
D. Delay support resolution