GABI v2 Rapid Fire – Page 1

1. What is the new unified workspace in GABI v2 called? Show Answer
A. Guide Portal
B. Guide Workbench
C. Guide Dashboard
D. Guide Central

2. Which of the following features does the Guide Workbench offer? Show Answer
A. Only one customer chat at a time
B. Unified workspace consolidating necessary tools
C. Manual navigation for all tasks
D. Outdated customer interface

3. What allows guides to manage multiple customer chats in GABI v2? Show Answer
A. Separate browsers
B. Automated emails
C. Dynamic conversation tabs
D. Single chat only

4. How does the new navigation system improve guide workflows? Show Answer
A. By adding more steps
B. By eliminating tool-switching
C. By requiring more manual entry
D. By increasing complexity

5. What information is shown instantly in Customer Context Cards? Show Answer
A. Only customer name
B. Full account information, market details
C. Support manuals
D. Product advertisements